FAQ Order Status
Starting on 9/1/21 our new software will show the order moving through production by stages. Orders placed before this dates will be updated to show their currrent status, and then updated regularly as things change.
Stage: Pending / Processing
If a credit card is used for payment while ordering, the website runs the card for 10% of the total order as the down payment.
The order status online will show pending because the order is not complete or totally paid for, since there's still 90% of the payment remaining, and we have not shipped or installed the camper. It may also show Processing, this stage is the same as Pending, it just means there are notes on the order.
When a customer places an order on our website, there are several things that happen in the background:
- The order is reviewed for any issues or missing information
- The product is logged by date into our production queue
- A file is created where questions, changes, and follow ups are tracked.
Stage: Fabrication Backlog
Orders in Fabrication Backlog are waiting to be made in our composites shop. Most order options can still be changed in this stage without delaying delivery. Note that changing between product lines completely (from JK to JL for example) would delay delivery.
Stage: In Fabrication
Orders at this point are in the composite molds for forming or getting cut/trimmed/drilled to the order after demolding.
- JK or JL J30: In this stage of production, parts will go into our polyurethane spray booth for our standard finish texture. Some order options can still be changed at this stage, options that are now locked include paint options and quarter window choices.
Stage: Assembly Backlog
Orders in Assembly Backlog are made, but waiting to be assembled by our team. Some order options can still be changed in this stage without delaying delivery, but due to allocations some changes could delay delivery if parts or accessories added are not available by the time the unit goes into assembly.
Stage: In Assembly
Unit is in the final stages of production. Changes to the order will no longer be made, but some accessories may be able to be added (such as a rack tower/crossbar if the order already has the mounts) if there is stock available. If a specific installation or conversion date has not be confirmed yet, customers will be contacted to schedule in this stage.
Stage: Ready for Install / San Diego
Unit is 100% complete and has passed the final Quality Control inspection. If the unit is getting shipped out to the owner or another shop or dealer (JK, JL or Bronco) the final balance is due before the camper is packed. If the unit will be installed or converted in our Portland facility, it will move into Crating as soon as there is space.